CANCELING OR RETURNING AN ORDER
please read this before ordering
Be sure you know what you're ordering.
Most orders are not accepted back, but like everything else, there are exceptions to the rules.
Web Arms is not responsible for manufacturing defects or part numbers or model numbers you ask us to order for you, or a product change by the manufacturer. All warranties are between you and the manufacturer of your purchased product.
Always contact us before shipping anything back.
Please email us if possible and simply state your concern in the body of the message.
Please include your Name, receipt number, description of the item and the cost of the item.
Items we accept back with no fee:
The only reason an order will be accepted back, is if we sent the wrong item and it was not what you ask us to send you.
The entire contents of the package must be in the same new condition as when shipped to you, and includes all of the factory paperwork, box, etc. It cannot be a used item. We will send you a FedEx return shipping label and it must be placed on the shipping box.
Items returned that have a fee:
If we order a product for you, we shipped you the correct item you ordered and the distributor or manufacturer charges a restocking fee to take it back, that fee and all shipping charges we incur will be deducted from your refund. We will need to check with them first to see if they will accept it back.
If a shipped item or package that you ordered is refused by you and returned to us by the carrier we use, all shipping charges will be added in with any restocking fees, and the total will be deducted from your refund.
Special order means ordered by you and it's not readily available from Web Arms (something we don't have available).
The only way a special order (such as a rifle or accessory) can be cancelled, is if the order has not been completed by the manufacturer or distributor, or it has not been shipped by them and the manufacturer or distributor accepts the cancellation.
On all special orders cancelled, there may be a cancellation fee or restocking fee by the manufacturer or distributor and this fee will be passed on to you by reducing your refund by the amount set by the manufacturer or distributor.
Your refund will be the total amount you paid minus any amount charged by the manufacturer or distributor as stated above. If the manufacturer or distributor does not have a fee, then you will get 100% of your refund.
If the manufacturer or distributor does not allow the cancellation of the order for whatever reason, the order is yours, and it will be shipped to you or your FFL as originally intended with no refund from Web Arms. These are usually special ordered items but can include other items you purchased.
Your order and any other concerns will be directly between you and the manufacturer of the product once your receive it.